Dick Corporate Move Du Jour

[UPDATE]:

Aaaand Verizon scraps the fee … “customer feedback” and all … You’d think they’d have learned from BofA’s mistake. If titans of capitalism refuse to learn their lessons, how oh how can the free hand of the market ever work?

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Verizon has announced that it’s going to start charging a $2 “convenience charge” for customers who pay their bills via credit or debit card, either online or via telephone.

I really hate shit like this. Who exactly is being convenienced here? I think it goes without saying that charging a customer a fee of any type so they can pay their freaking bill is a really bad idea. Hey Verizon: you know what would be really convenient? If I found another carrier.

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9 Comments

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9 responses to “Dick Corporate Move Du Jour

  1. leinie

    Jeebus. What do they charge you to send them an old fashioned check, via US Mail? Cuz you KNOW that processing that has to cost them more.

  2. If it were a truly “free” market, perhaps we wouldn’t only have the big corporations to choose from, when it came to phone service? How is Working Assets when it comes to cell phones?

    • I have Working Assets for long distance service on the landline, and love it. Though really, now with Skype, there’s no real reason to have long distance on the landline. Or even, a landline. Mr. Beale won’t let me get rid of our landline for some reason I cannot fathom.

      I haven’t tried Credo (what Working Assets is now called) because I have an iPhone and the service doesn’t work on iPhones. You have to use one of Credos phones.

  3. hamletta

    Working Assets offers cell service, Credo Mobile.

    And Comcast charges FIVE dollars to pay with a CC to a live human, but not online or by automated phone service. I can see charging for staff time, but not for computerized processing.

  4. themadkansan

    the shitty thing is that this is on its way to becoming the rule, rather than the exception.
    example, from here:

    “Spending on Visa credit cards in the U.S. grew faster than debit cards for the first time since at least 2005 as affluent consumers stepped up purchases. New federal caps on fees that banks collect for debit transactions also are prompting lenders to encourage consumers to use credit cards instead.”

    After years of pushing us to use debit cards rather than cash or checks (and pocketing the obscene amounts of profit in processing fees), now that their profit-potential has been curtailed by the Government they’re trying to pull an end-run around it by using these ‘convenience fees’ or pushing the full-ride credit cards for making payments with their attendant usurer’s rates of interest.

    things like this make me want to start hunting the f%#!ers down and …

  5. I have five months left with Verizscum, then I’ll be moving to something else, not sure what just yet.

    I used to work in Verizon’s regulatory office (one of TWO union members in the entire 700+ persons corporation within a corporation). I live for the day when the FCC’s commissioners finally realize that THEIR cushy little jobs are in jeapordy–because landline business is disappearing–and decide to regulate the wireless business.

  6. Randy

    Quick and dirty Google search shows Verizon with 70 million subscribers. Have no idea what % pay online with debit/credit but probably a significant enough % that even if they only keep the policy in place one billing cycle they create a nice little windfall.
    Observe, The Gravy Sucking Pig in it’s natural habitat.

  7. Mary Hackett Graham

    I suspect part of the objective is to get people to sign up for perpetual automatic monthly billing – where you give them authorization to stick their hand into your bank account for any amount on the day of their choosing, without regard to how badly it might otherwise f*ck up your finances because the bill was a dollar or two higher than you anticipated, or because something else might be a tad more important at that monent in your life.