Three days without phone/DSL service for the third time this year has me wondering what our Corporate Overlords are smoking. When a repair technician did show up (after 5 pm, thank you very much, when I’m cooking dinner and running to the vet to pick up the dog) he told me he doesn’t even work in the residential service unit, but the residential crews are so backed up, the business teams are working 12 hours of overtime to help them catch up.
This, and the 15-20 minutes of time you have to wait on hold to request service in the first place makes me wonder why the hell AT&T hasn’t, you know, hired more people? I mean, it’s not like we don’t have 8.3% unemployment? Hello? Randall Stephenson may have screwed up on that T-Mobile deal but he still gets $22 million a year; surely he knows that in this day and age, cutting people off from their communication for three days inspires them to look for alternatives.
And then I saw this:
AT&T, which has a total workforce of 252,330 people, has been in negotiations for months with labor unions to cut costs in its landline business, which has declined rapidly in recent years.
Oh! Is feature, not bug. I guess land lines are a communications dinosaur and they’d just as soon we all dumped ours. Sucky service and lame excuses are the m.o. they use to shove customers out the door. In short: AT&T doesn’t want your landline business. They want your cell business.
Okay, AT&T, I got the memo. Readers, please let me know in comments how y’all handle your communications. I only have AT&T so I can get DSL with another (local) company anyway, whom I love. Mr. Beale is still convinced with need a landline phone number, though the only people who call it are his mother and Rachel From Cardholder Services offering me some kind of credit card scam. Rachel calls me a lot and I’d be thrilled to be rid of her, while my mother in law can call our cell phones. We do use the phone line for things like alarm monitoring and on-demand movies, but surely you can get some kind of basic phone service that covers those uses, right?
And what about high-speed cable internet? Anyone use that? Hate Comcast? Love it? Let me know.