Tag Archives: Corporate Overlords

Day 17 Of My Captivity

I’m starting to wonder if this all hasn’t been one big psychological experiment conducted by our Corporate Overlords to see just how far the average American customer can be pushed before they go postal.

On the other hand, Starbucks has really great coffee cake.

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Filed under AT&T, corporate overlords, telecom

Greetings From The 9th Circle of AT&T Uverse Telecom Hell

Day 13 of our captivity and we are completely out of service — all services. No internet, no TV, no telephone. It’s been this way for 48 hours.

We’ve had six people come over to our house to try to figure out what’s wrong, including our personal electrical contractors, who AT&T told us to call because they couldn’t figure out our phones. Lord knows how much that’s going to cost me. And now it appears it was all entirely unnecessary, anyway.

Yesterday we had a guy I call the Telecommunications Whisperer come over, ostensibly to give us a new box but after 15 minutes here he determined the problem was a fault in the line from the street. “They should have run you a new line from the start,” he told me. Gee, you don’t say.

Here’s where it gets good: as soon as the line guy arrived, all of the electronics in the house seemed to rejoice, because I was immediately back in service. TV popped on, emails started flooding the in-box, and I got a dial tone on the phone. I went out to ask the guy what he did and he said, “Nothing, I just got here. I’m just getting ready to run some tests.”

I’m starting to think we don’t need a repairman but an exorcist.

By the time the guy left at 6 pm, new line installed, everything was dead. No phones, no internet, no TV, no nuthin’. On the phone with AT&T I was told I need a new ONT box. But — here’s where it gets good — apparently Nashville has a shortage of ONT boxes. They have to order one and who knows when FedEx or UPS can deliver one!

I just give up. I really do. Each new person leaves me in worse shape than the last guy. No one knows what to do so they’re just replacing everything to see what sticks.

I’m done. Finished. Come and take your crap, put my old box back, give me back my old DSL line, and let me get on with my life.

I mean, seriously. We put a man on the moon 45 years ago. Today I can’t even get a telecom service installed.

I tell you this long saga as a way of explaining why I’ve been out of pocket the last few days and comment moderation has been slow to nonexistent. I don’t know when I’ll be back on line. I’m writing this from Starbucks.

Be well.

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Filed under AT&T, corporate overlords, telecom

Public Service Announcement: AT&T Uverse Sucks, Stay Away

[UPDATE] 2:

Apparently my solution is to move to Chattanooga.

I actually like Chattanooga a lot. It’s a beautiful river city surrounded by gorgeous mountains. They have an awesome aquarium and a fabulous music festival called Riverbend every June. I could live there. Hell, if it was good enough for Bessie Smith….

I think what frustrates me the most about this whole ordeal is that the actual product itself is very good, probably wonderful. But where these big companies always trip themselves up is on the people stuff. They can handle gears and switches and fiber optics and other technical stuff but dealing with people is something they absolutely fail at. And what this tells me is, feel-good marketing and PR campaigns notwithstanding, they simply do not value people. Not as customers, not as employees. They are not focused on people at all. They are focused on their product, not how it makes its way into the world. But telecom is a very people-centric product. It’s something people interact with in all aspect of their lives. It’s completely integrated into a person’s life. To ignore the people aspect is to miss something fundamental about what it is you do.

Love them or hate them, Apple has always gotten the people aspect of what they do. AT&T has not.

————————————————————————

You’d think in Great Capitalist America we consumers would have more options than just choosing between two soul-sucking, mendacious corporate behemoths for our home technology needs but sadly, in another failure of capitalism, that answer is no.

Mr. Beale and I have spent the past two weeks mired in a labyrinth of corporate incompetence so massive it is astounding that this major American company hasn’t imploded under the weight of its own fail. A few weeks ago we made the (in retrospect) ill-fated decision to switch our tech at the house to AT&Ts Uverse. It was not a decision made lightly: I’ve had very bad experiences with Comcast and other Tech Giants and was reluctant to re-enter that world. But we’ve been spending a ridiculous amount of money on an old-school DSL line that’s so sluggish we can’t even stream Netflix movies while working on a laptop, and YouTube videos chug along like a slow boat to China. Meanwhile we’ve been getting DirectTV, paying a ridiculous amount each month and dealing with weather interruptions, etc. Switching to AT&T would be cheaper, faster, better, etc., or so they said.

Well, I’ll spare you all the gory details but suffice it to say this has been an utter disaster all the way around. We had to have two installers come out — after we were completely blown off on our first appointment, I might add — and half of our phone jacks STILL don’t work. Email has been another disaster, with me finally setting up an account on iMail but not able to send to more than one person at a time. I guess AT&T expects me to send 300 individual messages informing people of my new email address. Does that make sense to anyone? When I posted the question about sending bulk email on the AT&T forums page, I was told to get a free Gmail account.

So the solution to my problem is to not use the service I just spent a lot of money getting. Okie dokie.

Today I called tech support and after getting cut off the first time got switched to two different people where I was told my problem could be solved if I paid an additional $15 a month.

Meanwhile, Mr. Beale has not been able to set up his email account to Outlook Express.

This has been an utter disaster. We will have to try to cancel this service — if they let us out of the indentured servitude that is the AT&T contract. Perhaps they’ll take my first-born son. Maybe a right or left arm.

[UPDATE]:

Let me add, the cherry on top of this Suck Sundae has been the constant requests for me to take their “survey” to “offer my opinion.” No. You do not want my opinion.

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Filed under AT&T, corporate overlords

Today In Corporate Personhood

What’s that line from the last presidential election? I’ll believe corporations are people when Texas executes one? Yeah, that:

NASHVILLE, Tenn. (AP) – The truck-stop company owned by Cleveland Browns owner Jimmy Haslam and Tennessee Gov. Bill Haslam may have put the worst behind it after federal attorneys agreed not to prosecute Pilot Flying J for cheating customers.

In an agreement with prosecutors, the nation’s largest diesel retailer acknowledges that employees cheated trucking companies out of promised fuel rebates and discounts. Prosecutors said Monday that Pilot has agreed to pay a $92 million penalty, which is within the range of what the company would pay if convicted at trial.

Corporations have Constitutional rights like freedom of speech and freedom of religion but they have no responsibilities. Ain’t that just peachy.

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Filed under Bill Haslam, corporations, Tennessee

Money Is The Root Of All Evil & The Rich Are Not Our Betters

Dark money trying to sway our elections, what could possibly go wrong:

WASHINGTON — Well-known corporate chiefs funded illegal “dark money” contributions to groups in the Koch brothers’ political network that were involved in Thursday’s record campaign finance settlement in California, according to settlement documents.

Members of the Fisher family, founders of the Gap clothing chain, plowed more than $8 million into a dark money campaign in California’s 2012 elections, partially redacted documents show. The money went toward defeating Gov. Jerry Brown’s tax increase, Proposition 30, and supporting the anti-union Proposition 32, according to the documents, which list donors to Americans for Job Security, a group that handled contributions in the campaign.

Those documents also show that Charles Schwab, founder of Charles Schwab Corp., donated $6.4 million through Americans for Job Security. Philanthropist Eli Broad, who publicly backed Brown’s tax increase proposition, made a $500,000 contribution, according to the documents. Las Vegas Sands Corp. CEO Sheldon Adelson and his wife gave a combined $500,000. Crossroads GPS, the dark money nonprofit founded by Karl Rove, chipped in $2 million.

Gosh I’m so old, I remember when The Gap was born out of the counterculture movement.

You need to read the whole piece because it’s just one fucking jaw-dropping revelation after another.

Here’s the thing: Prop 30, a ballot measure to increase taxes to fund education, passed. Prop 32, an anti-union measure which would have drastically affected how donations to unions are made, was defeated. All of those millions of dollars spent to defeat or pass ballot measures, wasted. Not to mention all of the millions and millions spent to defeat President Obama and various Congressional races.

If these bazillionaires are supposedly our betters, if their vast wealth supposedly proves how smart they are, and if we’re supposed to just roll over for them, why do they keep wasting millions and millions of dollars on lost causes? Doesn’t the fact that they keep wasting their money on campaigns that are so clearly what the people don’t want evidence of how out of touch they are from the American people?

Be not surprised that notorious California conservative operative/ratfucker Tony Russo is behind this craptacular waste of money:

The contributions were orchestrated by California political consultant Tony Russo to help big donors hide their identities when supporting his campaign against Proposition 30 and for Proposition 32. Those who wanted their contributions to be disclosed could give to the Small Business Action Committee, the group directly running the campaigns for the ballot initiatives. Those who did not want publicity were directed to give to Americans for Job Security, which planned an advertising campaign on the two ballot initiatives.

(Why do donors need to hide their identities? If you aren’t doing anything wrong ….!)

The Republican Party is basically one giant grift machine. Millions and millions of dollars thrown down the toilet. But you know Russo Marsh & Rogers got their fees. Oh, yeah. This system ain’t broken, not for the people who profit off of it.

Kinda makes you wonder what Eli Broad, the Fisher family, and especially notorious lost-cause financier Sheldon Adelson are thinking. Adelson is the idiot who sent $5 million to Newt Gingrich’s obviously sinking campaign. If you guys don’t show better judgement than this, why the hell should we listen to you about anything?

Eagerly await the day when these idiots all go bankrupt.

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Filed under campaign finance, corporations

American Morans: Corporate Edition

‘shopped or not? You decide:

BSRR_QmCcAAtqTX

Apparently this was seen on a New York City bus sometime this week (hence, “Big Apple meet …”) Doesn’t look ‘shopped to me, and nothing came up on Snopes. I’ve heard of truth in advertising but this hits new levels for honesty in marketing.

Oh, the irony.

(Original American Moran here, other Morans here.)

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Filed under American Morans, corporations

Why I Quit Googling

In case you missed it, a couple weeks ago Google held a fundraiser for notorious climate denier/oil company shill/all around nutbar Oklahoma Sen. James Inhofe.

Considering the great lengths Google has gone to present itself as a “green” company, more than a few people consider this a gross display of hypocrisy. You simply can’t claim to have any sort of green ethos while raising money for the Senate’s most vocal and active climate denier.

And no, saying you have a data center in Oklahoma is not sufficient explanation. You don’t get off with that trite “we don’t agree with all of their policies” bullshit. This isn’t just any policy. This is a major policy on which you’ve hinged a whole boatload of your feel-good PR, and Inhofe is probably this country’s most powerful activist working to obstruct any policy action related to climate change.

You do not get a pass on this. This is not, we have a minor disagreement on this one trivial thing but can find common ground elsewhere. This is, we are galaxies apart on a major fundamental issue of cataclysmic proportions. So, fuck you, Google. We’re not that stupid.

There’s simply no excuse for this. I mean, I guess they’re bowing and scraping for some kind of favorable tax treatment or whatever? To which I again say: fuck you. How many bazillions in profits do you people need, anyway? I just don’t get Corporate America, I really don’t. You’re all, oooh we want Americans to love us and feel good about us! but you act like such dicks all the time, spending bazillions of dollars on lobbying and PACs and greenwashing and PR campaigns and fundraising for asshole Republicans and groups like ALEC which support legislation that oppress your customers. Why not just spend all that money on doing the right thing in the first place? Instead of spending money on being assholes and then spending more money on a PR/marketing campaign trying to convince us you’re not assholes?

Wouldn’t that just be easier?

Anyway, comedian Andy Cobb put together a hilarious video clip mocking Google for its hypocrisy. Give it a look-see:

But I have to tell you guys, this isn’t the reason I stopped Googling. I stopped Googling a while ago and here’s why: they started sucking. It’s true!

I use search engines when looking up stories for my weekly gun report, and about six weeks ago I noticed that suddenly a news search for something like, “gun accident, Memphis” would yield a whole string of Daily Caller stories having nothing to do with guns, accidents or even Memphis. Don’t believe me? Look, this is Bing’s search:

Memphis-Bing

And this is Google’s:

Google

If you click on the picture you’ll see that other than CNN’s top story, the rest is some Daily Caller BS that has nothing to do with what I’m searching for. (Daily Caller is that far-right rag Tucker Carlson started which peddles wingnut crack. Notorious for firing and missing, repeatedly, we’ve nicknamed them the “Daily Failure.”)

Anyway, I’m not tech-savvy and I can’t pretend to understand all of the algorithms and other crap which goes into making a search engine do its job. I’ve heard of Google Bombing and all that, so I’m gonna guess the people at Tucker’s Daily Failure embedded some SEO terms in their codes or whatever it is they do to make sure anyone searching for “guns,” “Tennessee” and maybe some other redneck-y sounding terms will land on Tucker’s Little Shoppe Of Internet Rumours.

Anyway, that ain’t working for me so I switched to Bing. So far, no problems.

You know, I’m not naive. Despite Corporate America’s Herculean efforts to put forth a huggsy-wuggsy image and to make sure its Twitter feed is full of Nice Time, I know they’re all evil to some extent, the difference is just in degrees. And I can handle some evil, it’s part of life in America today. But when you become both evil and you stop working? You’re dead to me.

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Filed under climate change, corporations, Media