Day 13 of our captivity and we are completely out of service — all services. No internet, no TV, no telephone. It’s been this way for 48 hours.
We’ve had six people come over to our house to try to figure out what’s wrong, including our personal electrical contractors, who AT&T told us to call because they couldn’t figure out our phones. Lord knows how much that’s going to cost me. And now it appears it was all entirely unnecessary, anyway.
Yesterday we had a guy I call the Telecommunications Whisperer come over, ostensibly to give us a new box but after 15 minutes here he determined the problem was a fault in the line from the street. “They should have run you a new line from the start,” he told me. Gee, you don’t say.
Here’s where it gets good: as soon as the line guy arrived, all of the electronics in the house seemed to rejoice, because I was immediately back in service. TV popped on, emails started flooding the in-box, and I got a dial tone on the phone. I went out to ask the guy what he did and he said, “Nothing, I just got here. I’m just getting ready to run some tests.”
I’m starting to think we don’t need a repairman but an exorcist.
By the time the guy left at 6 pm, new line installed, everything was dead. No phones, no internet, no TV, no nuthin’. On the phone with AT&T I was told I need a new ONT box. But — here’s where it gets good — apparently Nashville has a shortage of ONT boxes. They have to order one and who knows when FedEx or UPS can deliver one!
I just give up. I really do. Each new person leaves me in worse shape than the last guy. No one knows what to do so they’re just replacing everything to see what sticks.
I’m done. Finished. Come and take your crap, put my old box back, give me back my old DSL line, and let me get on with my life.
I mean, seriously. We put a man on the moon 45 years ago. Today I can’t even get a telecom service installed.
I tell you this long saga as a way of explaining why I’ve been out of pocket the last few days and comment moderation has been slow to nonexistent. I don’t know when I’ll be back on line. I’m writing this from Starbucks.